Frequently asked questions

Moverly prices start from AED 770 for a studio apartment and go up to AED 4,950 for a 5-bedroom villa. All prices are fixed and shown upfront — before you register or call anyone.

Full pricing:

Studio — AED 770 | 1 bed — AED 1,099 | 2 bed — AED 1,850 | 3 bed — AED 2,850

4 bed — AED 3,550 | 5 bed — AED 4,950

2 bed villa — AED 2,170 | 3 bed villa — AED 3,150 | 4 bed villa — AED 4,450

Yes — this is the whole point of Moverly. Select your home type on the homepage and see the exact price immediately. No account needed, no WhatsApp, no waiting for someone to reply. Most moving companies in Dubai don't show prices on their website at all. We do.

No. The price shown at booking is what you pay on moving day. The mover team cannot charge you anything extra beyond the confirmed total. If your items are significantly more than listed, the mover may request a revised quote through the Moverly platform — but you can accept or decline. No surprise charges, ever.

Yes — coupon codes can be entered at checkout. Moverly works with real estate agencies and relocation partners who give coupon codes to their clients, so the quickest way to get one is to ask your real estate agent. Loyalty discounts are also coming soon. Enter your coupon code in the box on the last step of booking and it is applied to your total.

Go to moverly.ae and enter your move-from area, move-to area, home type, and date. You'll see the price straight away. Add any extras you need, confirm your item list, agree to the terms, and pay online. Done — the whole thing takes under 2 minutes. You'll get a confirmation on screen and on WhatsApp.

Moverly currently accepts Visa and Mastercard (credit and debit) processed securely through Stripe. All prices are in UAE Dirhams (AED). The charge on your bank statement will appear as MOVERLY.AE. We do not accept cash or direct bank transfers.

Yes — date changes are free if requested at least 48 hours before your original move date. Log into your account, go to My Bookings, and select Reschedule. Changes within 48 hours are treated as a within-24-hour cancellation and a 20% fee applies.

We reveal the mover company name after your booking is confirmed and paid. This protects you — it prevents movers from being contacted directly to bypass the platform pricing and booking protections. Your mover's name appears immediately on the confirmation screen and in your WhatsApp notification.

Yes. You or an authorised adult representative must be present at both the collection address and the delivery address. You'll need to be there to give access, direct the team on where things should go, and do a final walkthrough before they leave.

Everything. Every Moverly booking is a full service move:

✓ We bring the boxes

✓ We pack all your belongings

✓ We wrap all furniture in protective padding

✓ We load the truck

✓ We transport everything to your new home

✓ We unload and place items where you want them

✓ We unpack

You don't need to pack a single box before the team arrives.

Boxes included by home type:

Studio — 10 boxes | 1 bed — 20 boxes | 2 bed — 30 boxes

3 bed — 40 boxes | 4 bed — 50 boxes | 5 bed — 60 boxes

Boxes are brought by the team and collected after the move. To keep them, add the "keep your boxes" option for AED 10 per box.

You can add any of these at the time of booking:

Keep your boxes — AED 10 per box

Extra truck — AED 350 per truck

Handyman — 1 hour free, AED 100 per hour after (covers assembly and disassembly)

LCD TV mounting — AED 200 per TV (metal frame not included)

Paint, clean and handover — AED 499 flat (helps you recover your deposit)

Yes — if you add the Handyman service. The first hour is free and covers assembly and disassembly as part of your move. Additional hours are AED 100 each and are agreed with the mover on the day. Add the Handyman service during booking to include this.

Yes — all major residential and commercial areas of Dubai are covered, including Business Bay, Downtown Dubai, Dubai Marina, JLT, JVC, Palm Jumeirah, Dubai Hills, Mirdif, Al Barsha, Deira, Bur Dubai, Jumeirah, Arabian Ranches, The Springs, Sports City, Motor City, JBR, and Al Quoz. Inter-emirate moves are not currently available.

Yes — most Dubai buildings require a Move Out Notice (NOC) from the building's security office or management before movers are permitted to enter. You must arrange this yourself, typically 24 to 72 hours in advance. Some buildings also require a refundable deposit. Arrange your NOC at both addresses before move day — if access is denied on the day, the booking will be cancelled with no refund.

Yes. You must ensure a designated or reserved parking spot is available close to the building entrance at both addresses on move day. If suitable parking is not available within a reasonable distance, the mover team may be unable to proceed. This is your responsibility to arrange in advance.

If your building has a service lift, you are responsible for reserving it for the duration of your move. Movers are not obligated to carry large or heavy items via stairs where a service lift should reasonably be available. Confirm lift availability with your building management in advance and let us know if there are any issues.

More than 24 hours before move — full refund, no fee.

Within 24 hours — 20% cancellation fee. 80% refunded within 7 working days.

Move day / no-show — no refund.

To cancel, log into your account, go to My Bookings, and select Cancel. You can also email support@moverly.ae with your booking reference.

Refunds are processed within 7 working days of the cancellation being confirmed by Moverly. Once initiated, your bank or card issuer may take a further 3 to 5 business days to show the credit. Refunds are returned to the original card only and are in AED.

Report it within 24 hours through your Moverly account (My Bookings → Report an issue) or by emailing support@moverly.ae. Include clear photographs. Moverly will investigate, contact the mover, and work toward a fair resolution. Every booking includes Booking Protection — a service commitment backed by our Partner Agreement with all movers.

No. Your confirmed price is fixed. Movers cannot request cash or direct payment from you. If a mover requests a direct payment on move day, do not pay and contact Moverly immediately. Any mover doing this is in breach of our Partner Agreement.

All mover companies on Moverly operate under a Letter of Understanding covering their responsibility for items in their care. This is not an insurance policy — Moverly is not a licensed insurer. For items of significant value (above AED 5,000 individually), we recommend arranging separate specialist goods-in-transit insurance before your move.

Moverly does not move: medical equipment (hospital beds, oxygen machines, ventilators), patients or individuals, controlled substances, weapons, hazardous materials (gas canisters, flammable liquids), live animals, or perishable food. Our service covers standard household and office items only.

Secure all pets in a separate room or arrange for them to be elsewhere during the move. If a pet causes a safety issue for the mover team that cannot be resolved within 30 minutes of arrival, the booking may be cancelled with no refund. Please mention large or reactive pets in your booking notes.

Not currently. Moverly covers moves within Dubai only. Inter-emirate moves to Abu Dhabi, Sharjah, or other emirates are not available at this time. We plan to expand in future — follow us or check back for updates.