This Privacy Policy explains how Moverly collects, uses, and protects your personal information when you use our platform. We keep this as plain and honest as possible. If you have questions, email us at support@moverly.ae.
Who we are
Moverly is a brand operated by Tinkerbase Technology, a sole establishment registered and licensed in Dubai, United Arab Emirates under an eTrader licence.
For the purposes of this Privacy Policy, Tinkerbase Technology is the data controller — we decide why and how your personal data is used.
Our privacy contact is: support@moverly.ae
What data we collect
We collect the following categories of personal data:
| Data type | Examples | When collected |
|---|---|---|
| Identity data | Full name | At booking |
| Contact data | Mobile number, email address | At booking |
| Location data | Move-from address, move-to address, Dubai area | At booking |
| Booking data | Home type, move date, services selected, item list, booking reference | At booking |
| Media data | Photos, videos, voice notes of your home and belongings | Optionally uploaded during booking |
| Payment data | Payment method type, last 4 card digits (if applicable). Full card details are handled by Stripe — not Moverly. | At payment |
| Technical data | IP address, browser type, device type, pages visited, time on site | Automatically when you use the site |
| Communications data | Any messages sent to our support team | When you contact us |
We do not collect or store your full card number, CVV, or card expiry date. This data is handled entirely by Stripe and never passes through Moverly's systems.
How we collect your data
We collect data in the following ways:
- Directly from you — when you fill in the booking form, make payment, upload media, or contact our support team.
- Automatically — when you visit moverly.ae, we collect technical data via cookies and similar technologies. See our Cookie Policy for details.
- From Stripe — our payment processor shares confirmation of successful payments and anonymised transaction data with us.
We do not purchase data from third parties or collect data from social media platforms without your knowledge.
Why we use your data
| Purpose | Data used | Legal basis |
|---|---|---|
| Process and fulfil your booking | Identity, contact, location, booking data | Contract performance |
| Send booking confirmation and updates via WhatsApp and email | Contact data, booking data | Contract performance |
| Share your item list and media with your assigned mover | Booking data, media data | Contract performance + your consent |
| Process payment | Payment data (via Stripe) | Contract performance |
| Handle cancellations, changes, refunds, and disputes | Identity, contact, booking, payment data | Contract performance |
| Respond to support queries | Identity, contact, communications data | Legitimate interest |
| Improve the platform and user experience | Technical data (anonymised) | Legitimate interest |
| Send marketing communications (only if you opt in) | Contact data | Consent |
| Comply with UAE legal obligations | All data as required | Legal obligation |
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
Media — photos, videos and voice notes
If you choose to upload photos, videos, or voice notes as part of your booking, this section explains specifically how that media is handled.
- Your media is uploaded to Moverly's secure servers and is accessible only to Moverly operations staff and your assigned mover company.
- Mover companies are contractually required to use your media solely to prepare for your booked move. They may not share, copy, download, or use it for any other purpose.
- Your media is automatically and permanently deleted from our systems 30 days after your move date.
- You may request earlier deletion at any time by emailing support@moverly.ae with your booking reference.
- We will never use media of your home or belongings in any marketing, advertising, or public content without your separate explicit written consent.
Uploading media is entirely optional. Your booking will proceed without it.
Payment data
All payments on Moverly are processed by Stripe, a PCI-DSS Level 1 certified payment processor. When you enter your card details on Moverly, that information is sent directly and securely to Stripe.
Moverly never sees, receives, or stores your full card number, CVV, or expiry date. We only receive confirmation from Stripe that a payment was successful, along with the last 4 digits of the card used (for your reference) and the payment amount.
The charge on your bank or card statement will appear as MOVERLY.AE.
Stripe's privacy policy is available at stripe.com/en-ae/privacy (opens in a new tab).
How long we keep your data
| Data type | Retention period |
|---|---|
| Booking and identity data | 3 years from booking date (for legal and dispute purposes) |
| Payment confirmation records | 5 years (UAE financial record-keeping requirements) |
| Photos, videos and voice notes | 30 days after the move date, then permanently deleted |
| Support communications | 2 years from last contact |
| Technical / analytics data | 13 months (anonymised after 30 days) |
| Marketing consent records | Until you withdraw consent, plus 1 year |
When data reaches the end of its retention period, it is permanently deleted from our active systems. Anonymised, non-identifiable aggregated data may be retained indefinitely for platform improvement purposes.
Your rights
You have the following rights over your personal data:
- Access — you can request a copy of the personal data we hold about you.
- Correction — you can ask us to correct inaccurate data.
- Deletion — you can ask us to delete your data, subject to any legal retention obligations.
- Restrict processing — you can ask us to limit how we use your data in certain circumstances.
- Withdraw consent — where processing is based on consent (such as marketing), you can withdraw consent at any time. This does not affect data already processed.
- Media deletion — you can request deletion of any uploaded photos, videos, or voice notes at any time before the 30-day automatic deletion.
To exercise any of these rights, email support@moverly.ae with your name and booking reference number. We will respond within 10 working days.
We may need to verify your identity before processing your request.
Children
Moverly is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at support@moverly.ae and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a notice on the platform. The date of the most recent update is shown at the top of this page.
Continued use of Moverly after changes are posted means you accept the updated policy.
Contact us
For any privacy-related questions, requests, or concerns:
- Privacy email: support@moverly.ae
- General support: support@moverly.ae
- Entity: Tinkerbase Technology, Dubai, UAE
This policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai.